FAQ

PRODUCTS

1.  Why should I use Elite Natural Essence's products?

A: Elite Natural Essence’s hand-made products are all natural and organic containing only the best quality ingredients.

We pride ourselves on being natural and organic for the purpose of being free from chemicals and toxic ingredients that cause hormonal, respiratory and thyroid issues to name a few. Studies show that many of the products on the market today contain harmful (unnatural) ingredients that cause cancer. We want to offer a better standard of HEALTHY living through our products.

2. Do your products contain any chemicals or artificial ingredients?

A: ENE is proud that our hand-made products DO NOT contain:

Parabens

Mineral oils

Sulfates

Phthalates

Artificial coloring

Aluminum

Talc

Fillers

Preservatives

Formaldehyde

Non-GMO

Cruelty Free

3.  I purchased the same product twice but noticed that they differ slightly, Why?

A: Our products are hand-made in small batches and because of that no two items are alike. You may experience minor difference in color or consistency but do not worry, they are of the same ENE quality and standards.

4.  Are your teas organic?

A: Elite Teas are delicious all natural and 100% USDA certified organic and organic kosher hand harvested tea leaves from around the world including the US, Africa, China and India

5. Does any of ENE or Elite Teas products contain tree nuts?

A: Please note that some ingredients that are used DOES contain tree nuts and dairy ingredients, i.e. Coconut, Shea nut, and Goat’s milk.

(Please read ingredient list on each product carefully before purchase)

Discontinue use if allergic reaction/irritation/rash develops.

6. I received my order and some products were melted, What now?

A: Because our products are all natural there may be some melting due to warm temperatures/weather during shipping. If this happens don’t fret, we want to assure you that it doesn’t affect the quality of the product(s) or ingredients.

If melting occurs simply refrigerate product(s) for about 15 minutes or until the item solidifies. Then use as directed.

7.  Why does some of the products have a thick/gritty consistency?

A: Again, our products are hand-made using pure all-natural ingredients with no preservatives, *water or fillers. Because of that, some products (like the creamy body butter/deodorant/hair conditioner) may have a grittiness to it but will immediately go away once you rub in the product. Thick consistency means pure ingredients with no fillers, which is a good thing.

8. When does my products expire?

A: All of our products have a shelf life of 1 year as long as you take proper steps to ensure sustainability. Keep products in clean, dry cool areas. Keep away from water, heat and dirty hands/fingers.

ORDERS:

9. What is the processing time after I place my order?

A: Processing time usually takes 1-4 business days from time order is placed. *May be longer on some occasions but customer will be notified.

>  Orders placed after 5pm will be processed the next business day.

>  Orders placed on weekends will be processed on Monday (unless it falls on a Holiday, then it will be the next business day)

10. What is the return/refund/exchange policy?

A: Review our Refund/Exchange Policy here.

SHIPPING: 

                                                                                                        

11. How are orders shipped?

A: Orders are shipped Priority Shipping through USPS, usually taking 1-3 business days to receive after order is shipped (due to Covid-19 there may be a delay for deliveries). A confirmation email will be sent to customers after order is placed.

12. Can I track my order?

A: All orders include tracking through USPS.com.

13. What if my order is stolen or damaged?

A: All orders and insured through USPS. We are not responsible for orders once they are shipped. If your order is damaged or stolen please contact USPS at 1-800-275-8777. Any further questions or concern please contact us.

14. What if I entered the incorrect shipping address for my order?

A: It is the customers responsibility to provide the correct address information. If an order is returned due to non-delivery/undeliverable, it is the customers option to have funds refunded or pay additional shipping costs to have order re-shipment.

If you provided the incorrect address information, please call us immediately to correct the error before processing.

15. Do you ship outside of the US?

A: Unfortunately, we are shipping orders in the US only but please stay connected for updates. Join the email list!!

MISC:

16. How do I find out about new products or specials?

A: Sign up for ENE’s email list to stay connected so that you can receive updates, specials and information on upcoming events. Join the email list!!